Everything IT teams need, in one platform
LynxTrac consolidates the tools IT teams and MSPs juggle across their day. Each of the capabilities below maps to a specific operational pain our customers kept hitting.
Built to eliminate tool sprawl
Device management
Managing hundreds of endpoints by hand leads to missed updates and inconsistent state. Centralize endpoints, enforce policy, and track health in real time from a single dashboard.
Application management
App rollouts that drift across environments introduce silent regressions. Policy-based deployments make every environment run the same signed, validated build.
Incident notifications & remote support
Pages without context and access friction eat real minutes per incident before anyone even starts diagnosing. Alerts arrive with metrics, deploys, and a one-click shell into the affected host.
Log analysis
Logs scattered across servers slow root-cause analysis and feed alert fatigue. Consolidate searchable logs with auto-parsing, pattern detection, grouped exceptions, and integrated ticketing.
Database maintenance & backups
Backups, vacuuming, and indexing are the first tasks to slip when teams are stretched. Automate the schedule, verify the result, and drill restores on a regular cadence.
Cloud & on-premise flexibility
"Cloud-only" tools block regulated workloads. "On-prem-only" tools block remote teams. LynxTrac runs the same platform and the same agent across cloud, on-prem, or hybrid.
Cloud governance
AWS, Azure, and GCP each have their own console, bills, and blind spots. One pane covers resource inventory, daily cost breakdowns, drift detection, compliance scanning (CIS, PCI-DSS, HIPAA, SOC 2), and IaC export to Terraform, CloudFormation, or ARM.
Service delivery for MSPs
Most MSPs stitch ticketing, tasks, and billing together with duct tape. LynxTrac ships multi-tenant ticketing with SLA tracking, tasks with configurable workflow stages, subscription management, and invoice generation in the same platform.
Audit trail everywhere
"Who did what, when?" turns into a three-day fire drill when auditors ask. Every platform action, patch, agent event, remote session, file transfer, and cloud change is captured in an immutable append-only log with configurable retention.
Mobile app (iOS & Android)
On-call engineers get paged away from their desks. The mobile app surfaces live customer and device status, supports biometric login and push notifications, and runs pre-saved scripts from the field with the same audit trail as the desktop console.
Security & compliance
Auditors want evidence that most teams can't produce under pressure. RBAC, TOTP 2FA, AES-256-GCM encryption at rest, HTTPS everywhere, and immutable audit logs ship by default, alongside built-in cloud-workload scanning for CIS, PCI-DSS, HIPAA, and SOC 2.
Threat detection (XDR/SIEM)
Endpoint security that rides the same agent: real-time alerts, CVE scanning, file integrity monitoring, CIS configuration checks, and MITRE ATT&CK mapping. Powered by Wazuh, kept tenant-isolated and forwarded to your audit trail. Available on Business and up.
Single sign-on (SSO)
Sign in through your own identity provider over SAML 2.0 or OpenID Connect. SCIM and just-in-time provisioning keep accounts in sync, and you can require MFA with TOTP or WebAuthn keys. Part of the Enterprise plan.
Explore each capability
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