This Privacy Policy covers the LynxTrac apps for iOS and Android, operated by Pixbots Private Limited. For the web service, see our main Privacy Policy.
1. Information we collect
- Account information: name, email address, username and account identifiers, used to sign you in and show your account.
- Sign-in data: your password or single sign-on details are sent to our servers to sign you in. Sign-in tokens are stored on your device in the operating system's secure storage (iOS Keychain or Android Keystore).
- Service data: the devices, alerts, patches, cloud resources and other information from your organization's LynxTrac account, which the app displays.
- Push notifications (only if you allow them): a push notification token, the platform (iOS or Android), a random identifier the app creates when it is installed (not a hardware or advertising identifier), the app version, and your device's time zone. We use the time zone so quiet hours follow your local time.
2. What the app does not collect
- Biometrics: Face ID, Touch ID and fingerprint unlock are handled entirely by your device's operating system. The app only learns whether unlocking succeeded. It never receives biometric data.
- Passkeys: passkey sign-in is handled by your device's password manager (iCloud Keychain or Google Password Manager). The private key never leaves your device or password manager.
- Advertising and tracking: the app contains no advertising, analytics, crash-reporting or tracking software. It does not use your device's advertising identifier and does not track you across other companies' apps or websites.
3. App permissions
- Notifications (optional): to deliver alerts.
- Face ID, Touch ID or fingerprint (optional): to unlock the app.
4. How we use your information
We use app data to:
- Provide and improve the LynxTrac service
- Authenticate your account on the device
- Provide monitoring and management functionality
- Deliver service notifications (alerts, downtime, updates)
5. Sharing practices
We do not sell your data. We share it only with the service providers that deliver the service, and where the law requires it. Those providers are:
- Expo (650 Industries, Inc.), which relays push notifications.
- Apple Push Notification service (iOS) and Google Firebase Cloud Messaging (Android), which deliver push notifications to your device.
- Amazon Web Services (AWS), which hosts the LynxTrac servers the app connects to.
- Your organization's identity provider, if you sign in with single sign-on.
6. Security
All communication between the app and our servers is encrypted (TLS). Access controls and monitoring are in place to protect your data.
7. Your controls
- You can turn notifications and Face ID, Touch ID or fingerprint unlock on or off in the app's Account screen or in your device settings.
- You can delete your account in the app under Account → Delete account. On the web, see Delete Your Account & Data. Deleting your account also deletes the push notification token and install identifier registered by the app.
8. Children's privacy
Our app is not directed at individuals under 18. We do not knowingly collect data from children. If we find that we have, we will delete it immediately.
9. Changes to this policy
We may update this policy. Continued use of the app after updates constitutes acceptance of the revised terms.
10. Contact
For app privacy inquiries, contact contact@lynxtrac.com.