The operating platform for Managed Service Providers
Multi-tenant by design. Ticketing, tasks, subscriptions, and invoicing next to the RMM, remote access, cloud governance, and observability your techs already use.
Structure that scales with your book of business
A five-level hierarchy built for the way MSPs actually operate — with row-level isolation enforced at the data layer.
Five-level hierarchy
Super → partner → customer → site → device. Add a new customer in minutes. Roll data up or drill down with a single click.
Row-level isolation
Every query is scoped by customer at the data layer. Your customers' data never leaks across tenants, by design — not by convention.
RBAC with access templates
Role bundles as reusable templates. Access-request workflow with approval. Custom fields on customers, sites, and devices.
Partner-level branding
Logo, colours, and regions per partner. Your customers see your brand on the product they use every day.
Tickets with the context your techs need
Every ticket is linked to a customer, device, and application — so the first five minutes of triage disappear.
Tickets with context
Every ticket links to a customer, device, and application. Priority and category classification, templates for the recurring stuff.
SLA tracking
Track response and resolution times against the SLA your contract promised. Surface the tickets at risk before they breach.
Status workflow
Open → In Progress → Resolved → Closed. Assign to support staff, bulk-operate, filter with advanced queries, search full conversations.
Multi-threaded conversations
Rich text, file attachments, mentions, full-text search. Internal notes stay internal; customer-facing replies stay clean.
Work tracking that matches your process
Tasks linked to work
Tasks attach to tickets, releases, or devices. Assignment, status, audit trail — so the "who owns this" question has a clear answer.
Configurable workflow stages
Model your approval pipeline exactly — from CAB review to change-freeze gates. Stages are data, not hard-coded.
Bill customers without leaving the platform
Mix-and-match subscription types, prorated upgrades, signed-webhook payment processing, and analytics — all in-product.
Mix-and-match subscriptions
Agent monitoring, cloud management, and patch management as separate subscription types — bundle them the way your customers buy.
Plan tiers
Free, Professional, and Enterprise tiers that align with customer scale. Prorated upgrades and downgrades handled automatically.
Payments & retries
Card networks via our payment abstraction. Retry logic, failure handling, refunds, and idempotent webhook processing with signed payloads.
Invoices & tax
Generate invoices from templates, track payment attempts, and handle regional tax components and types without custom code.
Revenue analytics
Revenue, billing, and subscription analytics in-product — not in a spreadsheet you'll never open again.
Evidence for the auditor, clarity for your team
Platform audit
Every user action captured with before/after snapshots, IP, and timestamp. Immutable, append-only storage with configurable retention.
Per-domain audit trails
Separate trails for patches (approval chain, rollback), agents (install, update, config, commands), sessions (who, what, when, duration, recording link), file transfers, and cloud activity.
Compliance evidence
The audit trail answers the auditor's questions before they finish asking. One place to produce evidence — not a week of SIEM queries.
Fewer tools. More margin.
- Onboard a new customer in minutes — hierarchy, branding, and access templates ready
- Deliver RMM, remote access, cloud governance, and observability from one agent
- Tickets with SLA tracking and a complete conversation history
- Subscriptions and invoices generated in-product — no separate billing tool
- Row-level tenant isolation plus AES-256-GCM at rest for every credential
- Audit trail across every domain — platform, patches, agents, sessions, files, cloud
One platform, every motion
Stop paying for the RMM, the ticketing tool, the billing tool, and the dashboard tool separately. LynxTrac delivers the motions that matter in one place — and the agent that powers RMM also covers remote access, log shipping, and release deployment.
- →Onboard a new customer in minutes
- →Partner-level branding on the console
- →Subscriptions and invoices in-product
- →Audit trail across every customer action
Common questions
Is LynxTrac truly multi-tenant?
Can I brand the product for my customers?
Do my customers get a ticket portal?
How does billing work for MSPs?
What happens if a payment fails?
Can I limit what my junior techs can see?
Run your MSP on one platform
Start free. Bring your first customer on in minutes. Scale from there.